Case Worker, фахівець з моніторингу та оцінки

Triangle Génération Humanitaire (TGH) is an international humanitarian organisation founded in France in 1994 and operating in Ukraine since 2016. TGH supports conflict-affected and displaced populations, particularly through Protection, Shelter and WASH interventions. Protection activities include case management, legal and psychosocial support, community-based protection, and partner capacity building.

General objective of the position: under the supervision of the Case Management Manager, the Case Worker provides individual protection responses, including needs and risk assessments, case management, individual protection counselling, safe referrals, and, where necessary, initiation of C4P/IPA assistance, in accordance with TGH procedures and applicable protection standards.

Responsibilities and duties:

Duty 1. Individual Protection Response and Case Management

• Safely identifies individuals, assesses their protection needs and risks, determines the appropriate type of response, and ensures informed consent.
• Conducts case management, including comprehensive assessment, joint development and implementation of individual action plans, monitoring, plan review, and case closure in coordination with the Case Management Manager.
• Where necessary, initiates individual protection assistance (C4P/IPA) in accordance with established procedures.

Duty 2. Individual Protection Counselling and Safe Referrals

• Provides individual protection counselling and makes safe referrals based on identified needs.
• Works with individuals to identify available services, obtains informed consent, and facilitates safe referrals to appropriate service providers.
• Where necessary and with the individual’s consent, follows up on referrals, helps identify alternative options, and informs the Case Management Manager of significant barriers to accessing services.

Duty 3. Case Management Quality, Documentation and Data Protection

• Ensures timely and accurate documentation of individual protection responses, updates databases and trackers, and maintains secure storage of documentation.
• Adheres to the principles of confidentiality, data protection, Do No Harm, non-discrimination, and individual participation in decision-making, as well as relevant protection standards, including Child Protection and Gender-Based Violence, within the scope of professional competencies.
• Seeks timely supervisory support for complex and high-risk cases, as well as ethical or safety concerns.
• Participates in case reviews, individual and group supervision sessions, and implements agreed recommendations.

Duty 4. Reporting, Data and Coordination with MEAL

• Ensures the timely provision of accurate and reliable data and contributes to programme and project reporting on individual protection response activities.
• Upon request, provides information for the preparation of case studies, lessons learned analyses, and other materials to assess results and improve programme quality.
• Collaborates with the MEAL team to ensure data quality and contributes to identifying protection trends and gaps while maintaining confidentiality.

Duty 5. Coordination and Collaboration

• Collaborates with TGH teams, government institutions, humanitarian organisations, and other service providers to ensure a comprehensive response within the scope of professional competencies.
• Maintains up-to-date information on available services and referral pathways.

Duty 6. Capacity Building and Professional Development

• Participates in training, supervision, knowledge-sharing activities, and initiatives aimed at improving case management practices.
• At the request of the Case Management Manager, supports the induction and capacity development of new staff members and/or partners.

This list is not exhaustive. Tasks and responsibilities may be adjusted according to TGH’s programme and operational needs.

Job Requirements:

Competencies

• High standards of professional ethics, accountability, confidentiality, and non-discrimination.
• Strong communication and active listening skills, with the ability to build trusting professional relationships.
• Ability to assess risks, make informed decisions, and effectively manage multiple cases.
• Strong teamwork skills, independence, flexibility, and adaptability.
• Openness to supervision, professional feedback, and continuous learning.

Education, Experience and Skills

• Bachelor’s degree in Social Work, Psychology, Social Sciences, or another relevant field.
• At least one year of experience in humanitarian protection, including practical experience in Child Protection (CP) and/or GBV case management.
• Knowledge of humanitarian protection principles and the humanitarian context in Ukraine.
• Good documentation and reporting skills, with proficiency in Word, Excel, and Outlook.
• Willingness to undertake regular field visits in accordance with project needs and TGH security procedures.
• Fluency in Ukrainian, knowledge of English will be a strong asset.

TGH maintains a zero-tolerance policytowards any form of misconduct by TGH staff, partners (local or international), and service providers. TGH strongly condemns all forms of physical violence or corporal punishment, threats of physical violence, sexual exploitation and abuse, harassment, verbal abuse, intimidation, and other forms of misconduct. TGH ensures a transparent, fair, and non-discriminatory recruitment process.

The position holder is required to comply with the TGH Code of Conduct, the Do No Harm principle, and all relevant TGH policies and procedures related to Safeguarding and Prevention of Sexual Exploitation and Abuse (PSEA), security, equal opportunities, data protection, and any other applicable organisational policies and procedures.

What we offer:

• Work in comfortable office in the center of Dnipro
• 24 annual vacation days + national holidays
• Official employment with competitive salary
• Medical insurance for an employee + family members